Mejurs Refund Policy

At Mejurs, we want you to love your handcrafted fine jewelry as much as we do. If for any reason you’re not satisfied with your purchase, we offer a straightforward refund process designed to make returns and refunds hassle-free. This policy outlines the eligibility criteria, steps to request a refund, and key timelines to help you navigate the process.

1. Refund Eligibility

To qualify for a full refund (excluding any non-refundable custom fees, if applicable), your return must meet the following criteria:

  • Timeframe: The request for a refund must be initiated within 60 days of the delivery date of your order. Requests made after 60 days will not be accepted.
  • Product Condition: The jewelry must be in its original, unused, and undamaged condition—with all original packaging, tags, certificates of authenticity (if included), and accessories (e.g., gift boxes, cleaning cloths) intact. Jewelry that shows signs of wear (e.g., scratches, tarnishing), alteration, or damage caused by improper use will not be eligible for a refund.
  • Eligible Products: All standard (non-custom) Mejurs jewelry is eligible for a refund. Custom or personalized jewelry (e.g., engraved pieces, made-to-order designs) is only eligible for a refund if it arrives with a manufacturing defect or is incorrect (e.g., wrong engraving, wrong size) due to a Mejurs error.

2. How to Request a Refund

Follow these steps to initiate a refund:

  1. Submit a Refund Request: Send an email to our customer service team at [email protected] with the following details:
  • Your order number (found in your order confirmation email);
  • The name and SKU of the product(s) you wish to return;
  • The reason for your refund request (e.g., “changed mind,” “size issue,” “defective item”);
  • Clear photos of the product, original packaging, and any defects (if applicable) to help us assess your request quickly.
  1. Receive Return Authorization (RA): Our team will review your request within 24–48 business hours. If approved, we will send you a Return Authorization Number (RA#) and detailed instructions for returning the product—including the return shipping address and packaging guidelines. Do not ship the product without an RA#, as unlabeled returns may be delayed or rejected.
  2. Ship the Product Back: Package the eligible product securely (using the original packaging if possible) and include the RA# on the outside of the package. Drop off the package at the shipping carrier specified in our instructions. Return shipping is free for all eligible refunds—we will cover the cost via a pre-paid shipping label (sent with your RA#) or reimburse you for standard shipping costs (if you use your own carrier, please provide a receipt).
  3. Mejurs Inspects the Return: Once we receive your returned product (typically 3–7 business days after you ship it), our team will inspect it to confirm it meets the eligibility criteria. We will notify you via email once the inspection is complete—either confirming your refund or explaining why the request was denied (e.g., product damage).

3. Refund Processing Timelines

  • Inspection to Refund Approval: After we receive and approve your returned product, we will initiate the refund within 1–2 business days.
  • Refund Delivery to You: Refunds are processed to the original payment method used for your purchase (e.g., credit card, debit card, PayPal) and typically take 5–10 business days to appear in your account. The exact timeline may vary depending on your bank or payment provider’s processing rules—if you don’t see the refund after 10 days, please contact your payment provider for updates.

Note: If you paid via a gift card or store credit, the refund will be issued as store credit to your Mejurs account within 24 hours of approval, with no additional processing delay.

4. Special Cases & Exceptions

  • Defective or Incorrect Products: If your jewelry arrives with a manufacturing defect or is incorrect (e.g., wrong style, wrong size) due to a Mejurs error, we will cover all return shipping costs and offer a full refund or free replacement (your choice). Please notify us within 48 hours of delivery and include photos of the defect/error to expedite the process.
  • Canceled Orders: If you cancel an order within 24 hours of placement (and before it has been processed or shipped), we will issue a full refund within 5–10 business days. Orders that have already been processed (marked “in progress”) or shipped cannot be canceled—you will need to follow the standard return and refund process once you receive the product.
  • Gift Purchases: If you received the jewelry as a gift and wish to request a refund, please ask the original purchaser to initiate the request (we require the original order number and payment details). Alternatively, we can issue a gift card refund to you (the recipient) if the purchaser provides written consent via email.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Jewelry that has been worn, altered, or damaged by the customer (e.g., scratches from daily use, resized by a third party);
  • Custom or personalized jewelry that is made correctly to your specifications (e.g., correct engraving, correct size);
  • Gift cards or store credit (these are non-refundable but never expire);
  • Products returned without a valid RA# or outside the 60-day return window.

6. Contact Us for Refund Inquiries

If you have questions about your refund (e.g., status of your request, delay in refund delivery), please contact our customer service team at [email protected] with your order number and RA# (if applicable). We will respond within 24–48 business hours and help resolve your inquiry.

At Mejurs, we stand behind the quality of our jewelry and want to ensure your satisfaction. If you’re ever unhappy with your purchase, we’re here to make the refund process as smooth as possible.