Mejurs Terms of Purchase

These Terms of Purchase (“Terms”) govern all transactions between you (“Customer”) and Mejurs (“we”, “us”, or “our”) for the purchase of fine jewelry through our website (www.mejurs.com). By placing an order with us, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1. Order Placement and Confirmation

1.1 When you submit an order on our website, you are making a binding offer to purchase the selected products. We reserve the right to accept or reject your order at our sole discretion (e.g., in cases of product unavailability, pricing errors, or suspected fraudulent activity).

1.2 Upon accepting your order, we will send a confirmation email to the address you provided, containing details of your order (e.g., product(s), quantity, total amount, shipping address). This email serves as formal confirmation of your purchase.

1.3 All prices displayed on our website are in United States Dollars (USD) and include applicable taxes (where required by law). The total amount charged to your payment method will be the amount listed in your order confirmation.

2. Payment Terms

2.1 We accept major credit cards (e.g., Visa, Mastercard, American Express), debit cards, and other secure payment methods as indicated on our website.

2.2 By providing your payment details, you warrant that you are authorized to use the payment method and that the information provided is accurate and complete.

2.3 We process payment immediately upon order confirmation. If payment is declined, your order will not be processed, and we will notify you via email to resolve the issue.

3. Shipping and Delivery

3.1 Processing Time: Orders are typically processed and shipped within 1–3 business days of order confirmation (excluding weekends and public holidays).

3.2 Delivery Time: Standard delivery for all orders (domestic and international) takes 6–12 business days from the date of shipment. Delivery times are estimates and may be affected by factors beyond our control (e.g., customs delays, weather, carrier disruptions). We will provide a tracking number via email once your order ships, allowing you to monitor its progress.

3.3 Shipping Costs: We offer free global shipping on all orders, with no minimum purchase requirement. No additional shipping fees will be charged at checkout or during delivery.

3.4 Shipping Restrictions: We ship to most countries worldwide. If your destination is not eligible for delivery, we will notify you at the time of order placement and cancel your order (with a full refund if payment has already been processed).

4. Returns Policy

4.1 Eligibility: You may return any unused, undamaged, and unworn products (in their original packaging, with all tags and accessories intact) for a full refund within 60 days of the delivery date. Custom-made or personalized products are not eligible for return unless they arrive defective or damaged.

4.2 Return Process: To initiate a return:

a. Send an email to [email protected] with your order number, product details, and reason for return.

b. Our team will respond within 2 business days with a return authorization number (RA#) and instructions for shipping the product back to us.

c. You must ship the product back to the address provided by us within 7 days of receiving the RA#. You are responsible for ensuring the product is properly packaged to avoid damage during transit.

4.3 Refund Processing: Once we receive and inspect the returned product (to confirm it meets eligibility requirements), we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase, and no fees will be deducted from the refund amount.

5. Product Availability and Accuracy

5.1 We strive to maintain accurate inventory information on our website, but product availability may change without notice. If a product you ordered becomes unavailable after order confirmation, we will notify you promptly and issue a full refund.

5.2 We make every effort to ensure that product descriptions, images, and pricing on our website are accurate. However, we reserve the right to correct errors (e.g., typographical errors, pricing mistakes) and update product information at any time. If an error affects your order, we will contact you to discuss next steps (e.g., adjusting the order, issuing a refund).

6. Limitation of Liability

6.1 To the maximum extent permitted by law, Mejurs shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your purchase (e.g., loss of use, loss of profits, delay in delivery).

6.2 Our total liability for any claim related to your order shall not exceed the total amount you paid for the product(s) in question.

7. Modifications to These Terms

We may update these Terms from time to time to reflect changes in our policies, legal requirements, or business practices. The most current version of these Terms will be posted on our website, with an updated “Last Revised” date. Your continued use of our website or placement of orders after such changes constitutes your acceptance of the revised Terms.

8. Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact our customer service team at [email protected].